Terms & Conditions

Please read these Terms and Conditions carefully before registering an account or placing any wager on clubhouse-casino-uk.com. By creating an account, making a deposit or using any part of the website, you confirm that you have read, understood and accepted these terms in full.

1. About Us

Clubhouse Casino is operated by Dama N.V., a company incorporated under the laws of Curaçao, with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao. The website is accessible at clubhouse-casino-uk.com and operates under licence OGL/2023/174/0082 issued by the Curaçao Gaming Control Board.

All queries, complaints and support requests may be directed to our customer support team by email at [email protected]. Our support team is available around the clock, seven days a week.

2. Scope and Acceptance

These Terms and Conditions, together with our Privacy Policy, Bonus Terms and Responsible Gambling Policy, form the entire agreement between you and Clubhouse Casino. They govern all use of the website, including registration, gameplay, deposits, withdrawals, participation in promotions and any communication with our support team.

By ticking the acceptance box during registration, you confirm:

• You are at least 18 years of age;
• You are accessing the website voluntarily and for personal entertainment purposes only;
• You are not accessing the website from a jurisdiction where online gambling is prohibited;
• All information you provide is accurate, complete and up to date;
• You are acting on your own behalf and not as an agent for any third party.

If you do not agree with any part of these Terms, you must not use the website.

3. Eligibility and Account Registration

3.1 Age Requirement Only persons aged 18 or over may register an account and participate in any gambling activity on clubhouse-casino-uk.com. We take our obligations regarding underage gambling seriously and reserve the right to request proof of age at any time. If we have reasonable grounds to believe that a player is under 18, the account will be suspended immediately pending verification. Any winnings obtained whilst a player is under the minimum age requirement will be forfeited.

3.2 One Account Per Player Each individual may hold only one account with Clubhouse Casino. Duplicate accounts are strictly prohibited. Where multiple accounts are found to have been created by the same person, we reserve the right to close the additional accounts, void any associated bonuses and retain any winnings credited to those accounts. If a player suspects their details have been used to open a fraudulent account, they should contact us immediately at [email protected].

3.3 Accurate Information You are required to provide truthful, accurate and current personal information at the point of registration and to keep it updated throughout the life of your account. Providing false, misleading or incomplete information constitutes a material breach of these Terms and may result in the suspension or permanent closure of your account.

3.4 Restricted Territories Clubhouse Casino does not accept players who are resident in, or accessing the website from, jurisdictions where online gambling is restricted or prohibited under local law. It is your responsibility to determine whether using this website is lawful in your jurisdiction before registering or placing any wager. We reserve the right to restrict access from any territory at our sole discretion.

4. Account Verification (KYC)

Clubhouse Casino applies a robust Know Your Customer process in accordance with applicable anti-money laundering obligations. We may request identity verification at any stage, including prior to processing your first withdrawal, following a significant change in account activity or where we have compliance concerns.

Acceptable verification documents typically include:

• A valid government-issued photo ID (passport, national identity card or driving licence);
• Proof of residential address issued within the last three months (utility bill, bank statement or official correspondence);
• Proof of payment method ownership (front and back of any card used for deposits, or a screenshot of a digital wallet account);
• Source of funds documentation, where required.

All documents must be submitted through the secure portal within your account profile. Accounts that remain unverified within a reasonable period following a verification request may have withdrawals suspended or accounts restricted until the process is completed. We will never ask for sensitive documents to be sent via unencrypted email.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods We accept deposits and withdrawals via a range of payment methods including debit cards, bank transfers and approved e-wallets. Full details of available methods, including minimum and maximum transaction limits, are set out on the Cashier page of the website. Credit cards are not accepted for gambling transactions.

5.2 Minimum Deposit The minimum deposit amount is £10 unless otherwise stated on the Cashier page or within the terms of a specific promotion.

5.3 Currency All accounts held by UK players are denominated in pounds sterling. There are no hidden currency conversion charges applied to standard GBP transactions.

5.4 Withdrawal Processing Withdrawal requests are processed within 24 to 72 hours of approval, subject to completion of identity verification and any applicable bonus wagering requirements. Clubhouse Casino does not impose withdrawal fees on standard transactions, though your payment provider may apply their own charges. We reserve the right to request additional verification before approving any withdrawal.

5.5 Pending Withdrawals Once a withdrawal request has been submitted, it enters a review queue. During this period, you may cancel the pending withdrawal and return the funds to your casino balance. Repeated cancellation of withdrawal requests may be flagged as a compliance concern.

5.6 Fraudulent Transactions Any attempt to use fraudulent, stolen or unauthorised payment methods will result in the immediate closure of your account, forfeiture of any balance and a report to the relevant authorities where required by law.

6. Bonuses and Promotions

6.1 General All bonuses, free spins, cashback offers and other promotional rewards are subject to individual bonus terms that will be clearly displayed at the point of offer. By claiming any bonus, you confirm your acceptance of those specific terms in addition to these general Terms and Conditions.

6.2 Welcome Offer New players who register and make a qualifying first deposit may be eligible to receive a welcome bonus of 100% up to £200 plus 55 bonus spins. Full eligibility criteria, minimum deposit requirements, wagering requirements, game restrictions and validity periods are set out in the Welcome Bonus Terms accessible on the Promotions page.

6.3 Wagering Requirements Where a bonus is subject to a wagering requirement, bonus funds must be wagered a specified number of times before any associated winnings become eligible for withdrawal. The applicable multiplier will be stated in the relevant bonus terms. Contributions towards wagering requirements vary by game type; slots typically contribute 100% while table games and live casino titles may contribute at a reduced rate or not at all.

6.4 Maximum Bet with Active Bonus When a bonus is active on your account, the maximum permitted bet per spin or per hand is £5 unless specifically stated otherwise in the bonus terms. Wagers placed above this limit whilst a bonus is active may result in the bonus and any associated winnings being voided.

6.5 Bonus Abuse Clubhouse Casino reserves the right to review wagering patterns and decline, cancel or reclaim bonus funds where there is evidence of bonus abuse, including but not limited to: placing bets that cover opposing outcomes, using strategies designed to achieve risk-free wagering, or creating multiple accounts to claim a bonus more than once.

6.6 No Bonus Play Players wishing to make deposits and play without claiming any bonus may do so by selecting the relevant option in the Cashier. Opting out of a bonus must be completed before making a deposit, as bonuses cannot always be removed once credited to an account.

7. Gameplay Rules

7.1 Game Integrity All games available on clubhouse-casino-uk.com are powered by certified random number generation (RNG) technology. Game outcomes are independently tested to ensure fairness and unpredictability. Return-to-player (RTP) percentages for each game are available in the individual game information screens.

7.2 Technical Failures In the event of a technical malfunction, disconnection or system error during gameplay, bets or game rounds that could not be completed fairly will be voided and the relevant stake returned to your balance. Clubhouse Casino accepts no liability for losses incurred as a result of connectivity issues on the player’s end.

7.3 Bet Limits Minimum and maximum bet limits apply to all games and are displayed within the game interface. Clubhouse Casino reserves the right to impose individual bet limits on any account at any time, particularly where gameplay patterns suggest a risk of harm or where there are compliance concerns.

7.4 Disconnection During Live Games Should a player become disconnected during a live casino game, the casino’s recorded data will be used to determine the outcome of the round. Where a fair result cannot be determined, the stake will be refunded.

8. Responsible Gambling

Clubhouse Casino is committed to promoting safer gambling and provides a range of tools to help players stay in control of their activity. We encourage all players to use these tools proactively.

8.1 Deposit Limits You may set daily, weekly or monthly deposit limits at any time via the Responsible Gambling section of your account. Increases to limits are subject to a cooling-off period before they take effect. Decreases take effect immediately.

8.2 Loss Limits You may set a limit on the maximum amount you are willing to lose within a defined period. Once your loss limit is reached, no further bets can be placed until the limit resets or a new one is set, subject to the applicable cooling-off period.

8.3 Session Limits You may set a maximum duration for each gambling session. A notification will be displayed when your session limit is approaching, and gameplay will be paused when the limit is reached.

8.4 Reality Checks Reality check notifications can be enabled to remind you how long you have been playing. You can customise the frequency of these reminders within your account settings.

8.5 Time-Out If you wish to take a short break from gambling, you may apply a time-out period of between 24 hours and six weeks. During a time-out, your account will be suspended and you will not be able to log in or access any gambling features. Any pending withdrawals will still be processed.

8.6 Self-Exclusion If you feel that you need a longer break or are concerned about your gambling behaviour, you may request a self-exclusion of at least six months via the Responsible Gambling section of your account or by contacting us at [email protected]. During self-exclusion, your account will be permanently closed for the duration of the exclusion period and you will be removed from all promotional communications. Attempts to open new accounts during a self-exclusion period are a breach of these Terms.

8.7 National Self-Exclusion Players may also register with GamStop (www.gamstop.co.uk), the national self-exclusion scheme that covers all licensed gambling operators in Great Britain. We strongly recommend using GamStop in addition to any on-site self-exclusion tools.

8.8 Support Organisations If you are concerned about your own gambling or that of someone close to you, we encourage you to contact one of the following organisations:

• GamCare: www.gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (free, 24/7)
• BeGambleAware: www.begambleaware.org
• Gamblers Anonymous: www.gamblersanonymous.org.uk
• GamStop: www.gamstop.co.uk

9. Privacy and Data Protection

Clubhouse Casino processes personal data in accordance with its Privacy Policy, which is available at clubhouse-casino-uk.com/privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described therein.

All data transmitted between your device and our servers is protected by 256-bit SSL encryption. Personal information is stored on secure servers and is accessible only to authorised personnel. We do not sell your personal data to third parties.

We may share information with regulatory bodies, law enforcement agencies and financial institutions where required by applicable anti-money laundering legislation or other legal obligations.

10. Anti-Money Laundering

Clubhouse Casino operates a comprehensive anti-money laundering programme. We are required to monitor account activity for unusual patterns and to report suspicious transactions where required by law. We may request source of funds or source of wealth documentation at any time and reserve the right to suspend account access pending receipt and review of such documentation. Failure to provide requested documentation within a reasonable period may result in permanent account closure and the reporting of the account to relevant authorities.

11. Intellectual Property

All content on clubhouse-casino-uk.com, including but not limited to software, text, graphics, logos, images, audio and video materials, is the property of Clubhouse Casino or its licensors and is protected by applicable intellectual property law. You are granted a limited, non-transferable licence to access and use the website for personal, non-commercial purposes only. Any reproduction, modification, distribution or commercial exploitation of any content is strictly prohibited without prior written consent.

12. Prohibited Conduct

The following actions are strictly prohibited and will result in immediate account suspension, forfeiture of funds and, where applicable, referral to the relevant authorities:

• Using software, bots, scripts or any other automated tools to interact with the website;
• Colluding with other players to gain an unfair advantage;
• Using fraudulent, stolen or unauthorised payment instruments;
• Attempting to exploit software bugs, errors or vulnerabilities;
• Threatening, harassing or abusing members of the Clubhouse Casino team;
• Accessing the website from a restricted jurisdiction using a VPN or other obfuscation technology;
• Opening duplicate accounts or assisting others to do so;
• Attempting to launder money through the casino platform.

13. Account Closure and Termination

13.1 Player-Initiated Closure You may close your account at any time by contacting [email protected]. Any real money balance (after deducting pending bonuses that have not met wagering requirements) will be returned to you via your original payment method, subject to verification.

13.2 Casino-Initiated Closure Clubhouse Casino reserves the right to suspend or permanently close any account at its discretion, including where there is evidence of a breach of these Terms, fraudulent activity, suspected money laundering or any other conduct that poses a risk to the integrity of the platform or to other players. In cases of confirmed fraud or serious misconduct, all funds in the account may be forfeited.

13.3 Dormant Accounts An account is considered dormant if there has been no login activity for a period of 12 consecutive months. Prior to applying any dormancy administration fee, we will make reasonable attempts to contact you using the registered email address. You may reactivate your account by logging in at any time before the balance is reduced. Any remaining balance below the applicable minimum withdrawal threshold at the point of closure will be retained.

14. Complaints and Disputes

If you have a complaint about any aspect of the service, please contact our support team in the first instance by emailing [email protected] with full details of your concern. We aim to acknowledge all complaints within 24 hours and to provide a substantive response within seven days.

If you are not satisfied with the outcome of our internal complaints process, you may escalate your dispute to an approved Alternative Dispute Resolution (ADR) body. Details of the applicable ADR entity will be provided upon request or at the conclusion of our internal review.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Clubhouse Casino shall not be liable for:

• Any loss of profit, revenue, data or goodwill arising from your use of the website;
• Losses arising from technical failures, service interruptions or connectivity issues outside our reasonable control;
• The conduct of third-party payment processors, game providers or software suppliers;
• Any indirect, consequential or special losses, howsoever arising.

Our total liability to you in respect of any single claim shall not exceed the total amount deposited by you in the 12-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other matter which cannot be excluded or limited by law.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Curaçao. Any dispute that cannot be resolved through our internal complaints procedure or ADR process shall be subject to the exclusive jurisdiction of the competent courts of Curaçao.

Where you are accessing the website as a resident of the United Kingdom, your statutory rights under applicable UK consumer protection legislation are not affected by these Terms.

17. Changes to These Terms

Clubhouse Casino reserves the right to amend, update or replace these Terms and Conditions at any time. Where a change is material, we will notify registered players by email to the address on file. Continued use of the website following notification of a change constitutes acceptance of the revised Terms. If you do not agree with any amended Terms, you should close your account before the changes take effect.

18. Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Bonus Terms, Responsible Gambling Policy and any other policies published on clubhouse-casino-uk.com, constitute the entire agreement between you and Clubhouse Casino and supersede all prior communications, representations or agreements relating to the subject matter herein.

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be deemed severable from the remaining Terms, which shall continue in full force and effect.

Gambling can be addictive. Please play responsibly. For free, confidential support, contact the National Gambling Helpline on 0808 8020 133 (24/7) or visit www.begambleaware.org.