Responsible Gambling

Playing Safely at Clubhouse Casino

Gambling is, at its core, a form of entertainment. Most people who play at Clubhouse Casino do so for enjoyment, setting a budget in advance and treating any winnings as a pleasant bonus rather than an expectation. For the vast majority of players, that is exactly how it stays. However, we also recognise that for some people, gambling can stop being fun and start causing real harm. That is why responsible gambling sits at the centre of how we operate, not as a box to tick but as a genuine commitment to every person who plays with us.

This page explains the tools available to you, the signs that gambling may be becoming a problem, and the organisations you can turn to for free, confidential support. None of what is written here is meant to discourage you from playing. It is here so that, if you ever need it, you know exactly what to do and where to go.

Keeping Gambling in Its Proper Place

Before you start playing, it is worth taking a moment to think about your approach. Gambling should never be treated as a way to earn money, cover existing debts, or manage stress. Wins and losses are both part of the experience, and the house always holds a mathematical edge over the long term. The following principles are a useful guide for anyone who wants to stay in control:

• Only gamble with money you can genuinely afford to lose.
• Set a budget before you begin and stop when you reach it.
• Do not chase losses by placing larger or more frequent bets.
• Take regular breaks and do not let sessions run on unchecked.
• Avoid gambling when you are feeling low, anxious, or under the influence of alcohol.
• Keep gambling separate from family finances and financial obligations.
• Never borrow money to fund gambling.

Keeping these habits in mind makes it far easier to enjoy casino games as the leisure activity they are meant to be.

Recognising a Problem

Problem gambling does not always look obvious from the outside, and it can develop gradually. Some of the most common warning signs include:

• Spending more money on gambling than originally intended, repeatedly.
• Feeling irritable or restless when trying to cut back or stop.
• Lying to family members or friends about how much time or money you spend gambling.
• Gambling to escape difficult feelings such as anxiety, depression, or boredom.
• Continuing to gamble after losing, in an attempt to win it back.
• Neglecting work, studies, or personal relationships because of gambling.
• Using money set aside for household bills or other necessities to fund gambling.
• Feeling a strong urge to gamble that is difficult to resist.

If any of the above sounds familiar, it does not mean you have failed. It means there is an issue worth addressing, and there is real help available. Please read the sections below.

Tools Available in Your Account

Clubhouse Casino provides a range of practical tools that you can use at any time to manage how you play. These are accessible directly from your account area, and most take effect immediately.

Deposit Limits

You can set a daily, weekly, or monthly cap on how much money you deposit into your account. Once you reach your chosen limit within that period, no further deposits will be accepted until the limit resets. You can lower a limit at any time and the change takes effect straight away. Increasing a limit, however, requires a confirmation step and takes longer to come into effect so that decisions made in the heat of the moment do not override your original intentions.

Loss Limits

A loss limit restricts the total amount you are able to lose within a given timeframe. This is one of the most direct ways to cap your exposure and prevent sessions from escalating beyond what you planned.

Wager Limits

You can also place a ceiling on the total amount you stake over a set period, regardless of whether you are winning or losing at any given point. This is particularly useful for players who prefer to manage activity by bet volume rather than outcomes.

Session Time Limits

Setting a session limit means you will receive a notification once you have been playing for a chosen length of time. This acts as a practical reminder to step back, evaluate whether you want to continue, and avoid losing track of time.

Reality Checks

Reality checks prompt you at regular intervals with information about how long your current session has lasted. These small interruptions are designed to keep you aware of your activity rather than allowing it to carry on in the background without your full attention.

Cooling-Off Period

If you feel you need a short break, you can set a cooling-off period of 1 week, 1 month, 3 months, or 6 months. During this time, your account will remain open but you will be unable to make deposits or take part in promotional offers. You will still be able to withdraw any funds remaining in your account. When the period ends, your account reactivates automatically.

Self-Exclusion

If you feel that gambling has become harmful and you want a firmer boundary, self-exclusion allows you to close your account for a set period of 6 months, 9 months, or 1 year. Once self-exclusion is activated, your account is immediately disabled, you will not be able to deposit or withdraw funds during the period, and you will be removed from all marketing communications. Please note that the remaining balance will be returned according to our standard casino limits.

To activate any of the above tools, go to the responsible gambling section of your account. You can also contact our support team at any time by emailing [email protected] or using the live chat feature, and a member of the team will assist you.

How to Self-Exclude

Requesting self-exclusion is straightforward. You can do it directly through your account settings in the responsible gambling section, or by contacting our support team at [email protected] with a clear request to self-exclude and your preferred exclusion period. We will process the request promptly and ensure your account is closed and your details removed from all marketing lists.

We would also strongly encourage anyone who self-excludes from Clubhouse Casino to take the additional step of registering with GAMSTOP. This is a free national online self-exclusion scheme that covers all online gambling operators licensed in Great Britain, meaning a single registration can restrict your access to many other sites simultaneously.

You can register with GAMSTOP at www.gamstop.co.uk.

Blocking Software

In addition to operator-level controls and GAMSTOP, you may find it helpful to install blocking software directly on your devices. This works at the device level, preventing your browser or apps from loading gambling websites regardless of the platform or its licensing jurisdiction.

Gamban is one of the most widely used options in the UK. Once installed, it blocks tens of thousands of gambling websites and updates automatically. You can find out more at www.gamban.com.

Using both GAMSTOP and Gamban together provides a more comprehensive layer of protection than either tool on its own.

Support Organisations

If you are concerned about your gambling, or about someone else’s, there are several respected organisations that offer free, confidential support. They are staffed by trained specialists and are available every day of the year.

GamCare GamCare is one of the leading providers of support and treatment for those affected by gambling harm in Great Britain. Their National Gambling Helpline can be reached free of charge on 0808 80 20 133. Live chat support is also available around the clock via www.gamcare.org.uk.

BeGambleAware BeGambleAware provides information, advice, and connections to local support services for anyone worried about their own gambling or that of someone close to them. Visit www.begambleaware.org or call the National Gambling Helpline on 0808 80 20 133.

Gamblers Anonymous Gamblers Anonymous runs peer support groups across the United Kingdom, bringing together people who have been personally affected by problem gambling. Meetings are free and open to all. More information is available at www.gamblersanonymous.org.uk.

Gordon Moody Gordon Moody specialises in residential and online treatment programmes for people with severe gambling problems. Their services are tailored to those whose gambling has had a serious impact on their lives. You can learn more at www.gordonmoody.org.uk.

Citizens Advice If gambling has led to debt or financial difficulty, Citizens Advice can provide practical guidance on managing money and understanding your options. Visit www.citizensadvice.org.uk or call 0800 144 8848.

Protecting Young People

Clubhouse Casino accepts registrations only from individuals who are 18 years of age or older. We carry out age and identity verification checks on all accounts and reserve the right to request additional documentation at any stage. Where a player is found to be under 18, their account will be closed immediately and any funds will be handled in accordance with applicable rules.

We also encourage parents and guardians to take an active role in protecting younger members of the household from accessing gambling content online. Tools such as Gamban can be set up on shared or family devices, and internet filtering options may also be available through your broadband provider or device settings.

If you are concerned that someone underage may have access to a gambling account, please contact us immediately at [email protected] and we will investigate without delay.

Need Help? Get in Touch

Our support team is available around the clock. Whether you need to activate a limit, request self-exclusion, or simply talk through your options, you can reach us via live chat or by emailing [email protected]. All requests relating to account restrictions and self-exclusion are treated as a priority.