Relevance verified: 17/06/2026
Who We Are
Clubhouse Casino is operated by Dama N.V., a company incorporated under the laws of Curaçao, with registered address at Scharlooweg 39, Willemstad, Curaçao. The platform is accessible to players from the United Kingdom at https://clubhouse-casino-uk.com and accepts registrations from UK residents on that basis.
For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Dama N.V. acts as the data controller in respect of personal information collected from players based in the United Kingdom.
If you have questions about how your personal data is handled, or wish to exercise any of your rights, you can contact us at:
Email: [email protected]
Scope of This Policy
This policy explains what personal information we collect from players based in the United Kingdom, why we collect it, how it is used and stored, who we may share it with, how long we keep it, and what rights you have over it.
It applies to anyone who visits https://clubhouse-casino-uk.com, registers an account, makes a deposit, plays games, contacts our support team, or otherwise interacts with our services.
The Information We Collect
Registration and account data When you open an account, we collect your full name, date of birth, home address, email address, telephone number, username and password. This information is required to create and administer your account and to carry out identity verification checks.
Identity and verification documents To comply with anti-money laundering legislation and our obligations under the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, we are required to verify your identity before certain thresholds are reached. This involves collecting copies of government-issued photo identification (such as a passport or driving licence) and proof of address (such as a utility bill or bank statement). In some circumstances, we may also request source of funds or source of wealth documentation.
Financial data We collect details of the payment methods you use to deposit and withdraw funds. This includes bank account information, debit card numbers (stored in truncated form), and transaction records. Full payment card details are processed by our regulated payment service providers and are not stored on our servers.
Gameplay and transaction history We maintain records of every gaming session, bet placed, game outcome, deposit, withdrawal, bonus issued and wagering activity associated with your account. These records are kept for regulatory, audit and dispute resolution purposes.
Communications Any messages you send to our support team, whether by email or live chat, are retained as part of your account history. This includes the content of your queries, our responses and the time and date of the exchange.
Technical and device data When you access the site, our systems automatically record your IP address, browser type and version, device type and operating system, session timestamps, pages visited and actions taken within your account. This data is used for security monitoring, fraud prevention and improving site performance.
Responsible gambling data If you set deposit, loss or session limits, request a cooling-off period, or apply for self-exclusion, we record these preferences and enforce them across your account. If you contact us about gambling-related concerns or are referred to a support pathway, we keep a record of that interaction to ensure appropriate follow-up and to prevent circumvention.
Legal Bases for Processing Your Data
We process your personal information on the following legal bases under UK GDPR:
Contractual necessity (Article 6(1)(b)): Processing your registration details, payment information and gameplay data is necessary to provide the services you have requested and to fulfil our contractual obligations to you as an account holder.
Legal obligation (Article 6(1)(c)): We are required by law to verify your identity, carry out anti-money laundering checks, report suspicious transactions, enforce age restrictions, and maintain financial records. These obligations arise under the Gambling Act 2005, the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, and associated guidance from HMRC and law enforcement bodies.
Legitimate interests (Article 6(1)(f)): We process certain technical and behavioural data to protect the security of our platform, detect and prevent fraud, resolve disputes and improve the quality of our services. We have assessed these interests against your right to privacy and are satisfied that our processing does not override your fundamental rights and freedoms.
Consent (Article 6(1)(a)): Where we send you marketing communications by email or SMS, we do so only where you have given clear, specific consent to receive them. You can withdraw this consent at any time by using the unsubscribe link in any marketing message or by contacting us at [email protected].
Vital interests and public task: In limited circumstances involving serious harm or crime, we may process data to protect the vital interests of an individual or to assist law enforcement bodies.
Age Verification and Child Protection
We do not knowingly allow anyone under the age of 18 to register an account or access gambling services on this platform. Age verification is carried out at the point of registration and, where required, before deposits or withdrawals are processed.
If we discover that a person under 18 has successfully opened an account, we will close it immediately, reverse any transactions where possible, and retain only the minimum data necessary to prevent the same individual from registering again.
We do not knowingly collect personal data from children, and we ask that parents and guardians make use of available parental control tools to prevent underage access to gambling websites.
Responsible Gambling and Special Category Data
Where a player discloses information suggesting they may be experiencing difficulties with gambling, including during a customer service interaction or through the self-exclusion process, we may need to record and act on that information to fulfil our duty of care.
If we process any health-related or sensitive personal information in this context, we do so either on the basis of your explicit consent or where processing is necessary to protect your vital interests or those of another person. We handle such data with additional care and restrict access to authorised personnel only.
Players who wish to self-exclude from all licensed gambling operators in Great Britain can do so through GamStop (www.gamstop.co.uk). If you register with GamStop, we are required to recognise and enforce that self-exclusion across our platform.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to maintain your session, remember your preferences, measure site traffic, and support security features such as fraud detection.
Strictly necessary cookies are required for the site to function and cannot be switched off. They are set in response to actions you take, such as logging in or setting privacy preferences.
Performance and analytics cookies allow us to count visits and understand how players navigate the site. This helps us identify areas for improvement. These cookies collect data in an aggregated form and do not identify you personally.
Functionality cookies enable the site to remember choices you have made, such as language preferences or whether you have previously accepted cookie settings.
Targeting and advertising cookies may be set by third-party advertising networks to present you with relevant promotions on other sites you visit. These are only placed with your consent.
You can manage your cookie preferences using the cookie settings panel available on the site, or through your browser settings. Please note that disabling certain categories of cookies may affect site functionality.
How We Share Your Data
We do not sell your personal data to third parties. We may share it with the following categories of recipients:
Identity verification providers: We use third-party services to carry out electronic identity checks and document verification as part of our Know Your Customer (KYC) process. These providers process your identity documents on our behalf under contractual obligations that require them to maintain appropriate security standards.
Payment processors: Your financial transactions are processed by regulated payment service providers. These companies receive only the data required to process a specific transaction and are subject to their own regulatory obligations regarding data protection.
Game suppliers and software providers: We work with a range of game development studios and software providers. In some cases, these providers may receive limited session data in connection with your gameplay activity. They do not receive your full identity details.
Fraud prevention and security services: We share data with providers that help us detect and prevent fraud, money laundering and problem gambling. This may involve automated analysis of account behaviour and transaction patterns.
Regulatory and law enforcement bodies: We are legally required to cooperate with requests from law enforcement agencies, the courts, HMRC and other public authorities. Where compelled by law, we will disclose relevant information without prior notice to you.
Corporate transactions: In the event of a business sale, merger or restructuring, your personal data may be transferred to a successor organisation. Any such transfer would be subject to continuity of the same privacy protections outlined in this policy.
International Data Transfers
Dama N.V. is based in Curaçao, and some of the third-party providers we use are located outside the United Kingdom. When we transfer personal data outside the UK, we take steps to ensure that adequate protection is in place.
For transfers to countries not covered by a UK adequacy decision, we use Standard Contractual Clauses approved by the Information Commissioner’s Office, or we rely on another appropriate transfer mechanism permitted under UK GDPR. If you would like further information about the safeguards in place for any specific transfer, please contact us at [email protected].
How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a minimum of five years after account closure, in line with anti-money laundering and record-keeping obligations applicable to gambling operators.
Specific retention periods include:
- Account registration and identity data: minimum five years after account closure or the end of a customer relationship
- Financial transaction records: minimum five years from the date of the transaction
- Gameplay and betting history: minimum five years, in accordance with regulatory audit requirements
- Customer support communications: up to five years from the date of the last interaction
- Marketing consents and preferences: retained until consent is withdrawn, plus one year thereafter for audit purposes
Where retention beyond these periods is required by law, court order or ongoing investigation, data will be held until that requirement is satisfied.
Your Rights Under UK GDPR
As a UK resident, you have the following rights in relation to your personal data. To exercise any of them, please write to us at [email protected] with sufficient information to identify your account.
Right of access: You are entitled to request a copy of the personal data we hold about you, along with information about how it is used. We will respond within one calendar month of receiving a valid request.
Right to rectification: If any of the information we hold about you is inaccurate or incomplete, you can ask us to correct it.
Right to erasure: In certain circumstances, you can ask us to delete your personal data. This right is subject to limitations where we are required to retain data by law (for example, AML and gambling record-keeping obligations). In those cases, we will explain what data must be retained and why.
Right to restriction of processing: You can ask us to restrict how we use your data in certain situations, for example while a dispute about its accuracy is resolved.
Right to data portability: Where processing is based on your consent or a contract, and is carried out by automated means, you have the right to receive your data in a structured, commonly used machine-readable format.
Right to object: You have the right to object to processing based on our legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes.
Rights related to automated decision-making: We may carry out automated checks for identity verification, fraud detection and responsible gambling purposes. Where such processing has a significant effect on you, you have the right to request human review of the decision, to express your point of view and to challenge the outcome.
We will not charge a fee for dealing with your request unless it is manifestly unfounded or excessive. If that is the case, we will inform you before proceeding.
Security Measures
We use 256-bit SSL encryption to protect data transmitted between your device and our servers. Access to personal and financial data is restricted to staff with a legitimate operational need, and all personnel with access to sensitive data are subject to confidentiality obligations.
Our systems are monitored for unauthorised access, and we conduct periodic assessments of our security arrangements. Payment card data is processed by our payment providers through PCI DSS-compliant infrastructure and is not stored on our systems in unencrypted form.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office within 72 hours of becoming aware of the breach, and will inform affected individuals without undue delay where the risk is considered high.
Marketing Communications
We may send you promotional emails, bonus notifications and news about offers at Clubhouse Casino where you have consented to receive them. You can opt out at any time by:
- Clicking the unsubscribe link in any marketing email
- Logging into your account and adjusting your communication preferences
- Contacting us directly at [email protected]
Opting out of marketing will not affect service messages such as account notifications, security alerts or transaction confirmations, which are sent on the basis of contractual necessity.
Third-Party Websites
Our website may contain links to external sites, including responsible gambling organisations and payment providers. This policy does not extend to those third-party websites. We recommend reading the privacy notice of any external site before submitting personal information to it.
Changes to This Policy
We review this policy periodically and will publish any updated version at https://clubhouse-casino-uk.com/privacy-policy/. Where changes are material, we will notify you by email or by a notice within your account area.
How to Make a Complaint
If you believe we have handled your personal data incorrectly, we ask that you contact us first at [email protected] so that we can investigate and respond.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection matters in the United Kingdom.
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Website: https://ico.org.uk Helpline: 0303 123 1113